Troubleshooting
Most Kivvie issues come down to sign-in state, profile selection, or a channel being approved for a different child. Start with these checks before contacting support.
A child sees no channels
Confirm the child profile has at least one approved channel. If you just added one, close and reopen the child app or refresh the profile.
A newly approved channel has not appeared
Check that you approved the channel for the correct child profile. Each child has a separate list. Reopen the child app if it was already running.
Google sign-in fails
Try again in a fresh browser session, confirm popups are not blocked, and make sure you are using the same account on the dashboard and child app.
The app asks the child to sign in
Use the parent account that created the child profile. Kivvie does not use separate child-owned Google accounts for channel approval.
Still stuck?
Contact support with the email address on your Kivvie account, the child profile name, the device type, and the channel you expected to see. Do not send passwords or private credentials.