Terms and Conditions

By using Kivvie, you agree to these terms. Please read them.

1. Service Description

Kivvie is a parent-controlled YouTube app. Parents create child profiles, approve YouTube channels, choose individual videos through playlists, and control content settings including Shorts and comments visibility. A playlist video may come from a channel that is not otherwise approved for that child.

Parents can pair a child phone or iPad without signing in on that device by generating a setup code on the dashboard and scanning the QR (or typing the code) in the app. The camera, when used, only reads that QR on the device and does not upload images. On a TV, the app shows its own QR code for the parent to scan with their phone, or the parent can type the code with the remote.

Kivvie also offers Channel Packs, which are curated bundles of YouTube channels recommended by other parents. These are not sponsored, paid, or commercially influenced by any content creator or third party. You can remove individual channels at any time, and add channels within the limits of your plan.

Watch history is available on paid plans only. When a paid plan is active, Kivvie records which videos each child watches, the channel each came from, and how far into each video they watched, and shows this to the parent who owns that profile on the dashboard Activity page. Kivvie keeps one entry per video rather than a session-by-session log, so rewatching updates that entry and its play count; views under 10 seconds are not recorded. Recording begins when the paid plan begins and no watch history is recorded on the free plan, so a first subscription starts with an empty Activity page. Entries are retained for as long as the child profile exists and do not expire automatically, so that longer-term summaries of a child's viewing remain available to you. A parent can also switch watch-history recording off per child in Settings, which stops future recording while keeping all other paid features. If a paid plan ends, recording stops, and entries already recorded are kept until the child profile is deleted or you erase them. Watch history is also deleted with the child profile, and can be erased by the parent at any time from the Activity page regardless of plan.

Creating playlists of individual videos and adding videos are available on paid plans only. A playlist belongs to one child profile. It is private within the parent account and is not published to YouTube. Each playlist can hold up to 20 videos. Kivvie accepts a video of any length if YouTube reports its length and reports it as public, ready to play, and allowed in an embedded player. A video may stop appearing if YouTube or its creator removes it, restricts it, disables embedding, or changes it so that it no longer meets these requirements.

Kivvie no longer operates a pre-launch waitlist. The remaining historical waitlist submissions were deleted on August 19, 2026, and we no longer collect or retain waitlist submission data.

2. Acceptance of Terms

By using Kivvie, you agree to these terms. If you don't agree, don't use the service.

3. User Accounts and Responsibilities

Kivvie accounts are for parents and legal guardians. Child profiles are managed by the parent or guardian account and are not YouTube accounts, social media accounts, or public profiles.

You must not use Kivvie to help a child create, keep, or bypass restrictions on an account for YouTube or any other age-restricted social media platform.

Kivvie does not provide child messaging, posting, commenting, following, friending, or public profile features. The child viewing experience is limited to channels, individual playlist videos, and settings selected by the parent or guardian.

You are responsible for:

• Maintaining the confidentiality and security of your account credentials
• All activities that occur under your account
• Ensuring your Google account credentials are kept secure
• Monitoring and managing content accessible to child profiles under your account
• Regularly reviewing and updating approved channels to ensure age-appropriateness
• Reviewing every video you add to a playlist, including videos from channels you have not approved

4. YouTube API Services

Kivvie uses YouTube API Services to search for channels, validate playlist videos, retrieve video metadata, and provide playback. By using Kivvie, you agree to be bound by the YouTube Terms of Service available at https://www.youtube.com/t/terms.

We do not host, store, or control any video content. All video content is provided directly by YouTube and remains subject to YouTube's policies and availability.

5. No Advertising and No Behavioral Tracking

Kivvie does not show ads inside the app or parent dashboard. No ad identifiers, no frequency capping, no contextual targeting in the product. Specifically, we do not:

• Use children's viewing data to build behavioral profiles or power recommendation algorithms (watch history and duration may be collected solely for parental visibility in the dashboard)
• Collect or process voice or audio data from children
• Use unique device identifiers for tracking or advertising purposes in the child app
• Share children's information with advertising networks, data brokers, or affiliate businesses

What children see is determined by the channels parents approve and the individual videos parents add to playlists, not by algorithms or behavioral data.

Our website does not load Meta Pixel or any other advertising tracker.

Our website analytics may record masked session replays to help us fix problems. Form inputs are always masked, page content is blocked on the dashboard, onboarding, sign-in, support, and email-preference pages, and admin pages and the watch pages children use are never recorded. If you visit from the European Economic Area or the United Kingdom, website analytics loads only after you agree in our cookie banner. The Privacy Policy and Cookie Notice describe this in more detail.

6. Parental Responsibility

As the parent or legal guardian:

• You are solely responsible for selecting appropriate content for your children
• Adding one video to a playlist does not approve its source channel, but you are still responsible for reviewing that video
• You acknowledge that Kivvie is a content filtering tool and does not guarantee the removal of all potentially inappropriate content
• You agree to actively monitor and manage your child's viewing experience
• You are responsible for setting appropriate usage limits and supervising your child's use of the application

7. Acceptable Use Policy

You agree not to:

• Use the service for any unlawful purpose or in violation of any applicable laws
• Attempt to bypass, disable, or interfere with security features of the service
• Use automated systems or software to extract data from the service
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Share your account credentials with unauthorized users

8. Subscriptions and Billing

8.1 Subscription Plans

Kivvie offers free and paid subscription plans. The free plan includes 1 child profile and 5 approved channels per child. Once a child has had 5 channels, the free plan allows 3 channel changes per child each calendar month, where a change is adding a channel after one was removed. The count resets on the 1st of each month (UTC), and removing a channel is never limited. The free plan does not let you create playlists of individual videos, add playlist videos, or see watch history. Those features are available on paid plans, which also include unlimited child profiles and channel approvals. The paid plans available to buy are monthly and yearly. Lifetime plans are no longer sold (see 8.7). Each playlist is limited to 20 videos. Pricing and the features included with each plan are shown before you pay.

8.2 Auto-Renewal

Monthly and yearly subscriptions renew automatically at the end of each billing period. By subscribing, you authorize us to charge your payment method on a recurring basis. Your plan renews at the price you signed up at, for as long as your subscription stays active. If you cancel and come back later, or change to a different plan, you pay the price shown at that time. You can cancel auto-renewal at any time through your account settings.

8.3 Cancellation

You can cancel your subscription at any time from the Plan page in your dashboard. When you cancel:

• You keep full access to paid features until the end of your current billing period
• Your account reverts to the free plan when the billing period ends
• Watch history stops recording when the plan ends. Entries already recorded are kept until you erase them or delete the child profile
• No partial refunds are issued for unused portions of a billing period

8.4 Refunds

All purchases are final. We do not offer refunds for any subscription plan, including partial billing periods. If you believe you were charged in error, you may contact us at admin@kivvie.app. We may review such requests at our sole discretion but are under no obligation to issue a refund.

8.5 Price Changes

We may change subscription prices at any time. A price change applies to new subscriptions and to plan changes made after the change. An active subscription keeps the price it was bought at for as long as it stays active.

8.6 Payment Processing

Payments are processed by Airwallex Pty Ltd. We do not store your credit card details. All payment data is handled by Airwallex under PCI DSS standards. We are not liable for errors, delays, or failures in payment processing caused by Airwallex, your financial institution, or network disruptions.

8.7 Lifetime Plans

Lifetime plans are no longer sold, either as a new purchase or as a switch from another plan. If you already bought a lifetime plan, or we granted you one, you keep it for the lifetime of the Kivvie service under the terms in this section, which continue to apply to it.

A lifetime plan is a one-time purchase granting access to paid features for the lifetime of the Kivvie service. "Lifetime" means the operational life of the app, not the lifetime of the purchaser. Lifetime plans do not renew and are non-refundable once purchased.

You acknowledge that:

• Kivvie depends on YouTube's platform and APIs, which are outside our control. Changes to YouTube's policies, APIs, or availability may affect the service, and no refund will be issued in such cases
• We may modify, update, or change features of the service over time. A lifetime plan entitles you to access the service as it exists at any given time, not to any specific feature set
• If we discontinue the Kivvie service entirely and permanently, no refund will be provided for lifetime plans

9. Service Availability

We try to keep the service running, but we do not guarantee uninterrupted, timely, secure, or error-free access. The service may go down for maintenance, updates, or reasons outside our control. We may modify, suspend, or discontinue any part of the service at any time without notice or liability.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

To the maximum extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that:

• The service will meet your requirements or expectations
• The service will be uninterrupted, secure, or error-free
• Any content accessed through the service, including content from approved channels or playlists of individual videos, will be appropriate, accurate, or safe for children
• The service will filter or block all potentially inappropriate content

You acknowledge that Kivvie is a content filtering tool and that you, as the parent or guardian, bear sole responsibility for supervising your child's viewing experience and checking the suitability of approved channels and playlist videos.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KIVVIE, ITS OPERATORS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

This applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. Specifically, we are not liable for:

• Any content your child accesses through approved YouTube channels or playlists of individual videos
• Changes to YouTube's content, availability, or policies
• Errors, delays, or failures in payment processing by third-party providers
• Unauthorized access to your account resulting from your failure to secure your credentials
• Any damages arising from service interruptions, modifications, or discontinuation

To the extent we are found liable for any claim, our total aggregate liability will not exceed the lesser of (a) the amount you paid us in the 12 months before the claim, or (b) AUD $100.

You agree that you have no expectation of any specific outcome from using the service and that we bear no responsibility for how you or your children use the service.

12. Indemnification

You agree to indemnify, defend, and hold harmless Kivvie, its operators, directors, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from or related to:

• Your use of the service
• Your violation of these terms
• Your violation of any third-party rights
• Content, channels, or playlist videos you approve for child profiles

13. Assumption of Risk

You use the service at your own risk. You acknowledge and agree that:

• Kivvie relies on YouTube's platform, which we do not own or control. YouTube may change or remove content at any time
• No content filtering system is perfect. Approved channels may contain individual videos that are not suitable for all ages
• A video added to a playlist may come from an unapproved channel and may change or become unavailable after you add it
• It is your responsibility as a parent or guardian to review approved channels and supervise your child's use of the app
• You are solely responsible for any decisions made based on the service

14. Changes to Terms

We may update these terms at any time. If you keep using Kivvie after a change, that counts as acceptance. It is your responsibility to review these terms periodically.

15. Termination

We can suspend or terminate your account for violating these terms, or for any other reason at our discretion. You can delete your account at any time through the app or by contacting us.

If we terminate your account for a breach of these terms, no refund will be issued for any remaining subscription period.

16. Governing Law and Disputes

These terms are governed exclusively by the laws of New South Wales, Australia, without regard to conflict of law principles. Any disputes arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

Any billing disputes must be raised within 30 days of the charge by emailing admin@kivvie.app. Disputes raised after this period will not be considered.

17. Contact Information

Questions? Email us at admin@kivvie.app.